CrownsCasino Privacy Policy —
Your Data, Your Control

Crownscasino collects several types of information, which can broadly be divided into two categories:

Crownscasino collects your information in several ways:

• Directly from you: During registration, the verification process, or when contacting our support team.
• Automatically: When you use the platform, device information, IP address, and cookie data are collected automatically.
• Via payment provider: Transaction confirmation details from Mobile Pay, Nagad, or your bank.
• Third-Party Verification: Where necessary, an authorised agency may be engaged to assist with identity verification.

Crownscasino uses your data only for specific, legitimate purposes. Using it for anything beyond that goes against our policy.

• To manage your account and ensure its security.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalised offers (based on your consent).
• For responsible gaming monitoring and player protection.
• To prevent fraud, money laundering, and illegal activity.
• Data analysis to improve your platform experience.
• To meet our legal obligations and licence requirements.

Crownscasino never sells your personal data. Your information may be shared in limited circumstances, as outlined below:

• Payment Provider: Mobile Pay, Nagad, and similar services — only the information necessary to process your transaction.
• KYC Verification Partner: Authorized bodies for identity verification purposes.
• Game Provider: Minimum data required to operate games — they cannot contact you independently.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Licensing Authority: To comply with the terms of our gaming licence.

Crownscasino follows the highest industry standards for data protection. It's not just a password — there are multiple layers of security in place.

• Transmission Encryption: All data transfers are secured with TLS 1.3 / SSL 256-bit encryption.
• Storage Encryption: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP-based authentication for account login.
• Firewall & Intrusion Detection: Round-the-clock monitoring for cyber threats.
• Regular Security Audits: By third-party cybersecurity specialists.
• PCI-DSS Compliance: Payment information is stored in accordance with international standards.
• Staff Training: Only authorized personnel are granted limited access to the data they need.

Crownscasino uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

Optional cookies can be disabled at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of the site.

Every crownscasino member has the following rights regarding their personal data:

Crownscasino does not retain your data longer than necessary. The general guidelines are:

• Active account data: retained for the duration of the account and for 5 years after closure.
• Financial transaction records: retained for up to 7 years as required by law.
• KYC verification documents: retained as required by legal obligation.
• Support conversations: 3 years.
• Log & tracking data: 90 days.

When the retention period ends, data is securely deleted or anonymised.

Crownscasino is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. If a minor has created an account using false information and this is identified, the account will be closed and all collected data will be permanently deleted.

Crownscasino may update this Privacy Policy from time to time. For significant changes, you will be notified via email or an in-platform notification. The "Last Updated" date at the top of the page always reflects the most recent revision.

For any privacy-related questions or requests: